What customization options do you offer for your products?
We provide both fully custom products and standard printed products. Fully custom products allow you to tailor every aspect, including design, materials, and features, to match your vision perfectly. Standard printed products use your branding or artwork expertly added. Both options ensure high-quality results and are designed to meet your specific needs.
Are there minimums to my promotional products order?
Yes, the minimum order quantity varies by product. Some items may require higher quantities, while others are available in smaller batches or single-piece options. Our product search tool highlights minimums for select items, making it easier to plan your order.
Are there eco-friendly promotional products?
Absolutely! We offer a wide range of eco-friendly promotional items, including reusable straws, tote bags, notebooks, and backpacks made from sustainable materials like rPET.
Is there a charge for Rush Service?
Yes, there is a fee for rush items, which varies depending on the product. Expedited shipping costs may also apply. Please note that not all items are available for rush production or expedited shipping.
Are Kitting and Fulfillment options available?
Yes, we offer kitting and fulfillment services. Contact our sales team for more details.
How do I order samples?
We’re happy to provide samples of items you’re considering! Most are free to keep, though for higher-value items, we may ask for a return to keep costs low. Our office also has some samples on hand if you’d like to explore options in person. While we rarely do, we reserve the right to decline requests at our discretion.
Are name brand products available?
Absolutely! We offer a wide range of name-brand products including Nike, Adidas, Hydro Flask, Stanley, JBL, Samsonite, Moleskine, North Face, and more.
Shipping
How fast will I get my order?
Production times are listed for most items on our site, showing the number of business days it takes to print your item with a single-color imprint after artwork approval. Delivery times depend on the shipping method available.
Can I split my order and ship to multiple locations?
Yes! We can ship your order to multiple locations—just let your sales representative know, and they’ll be happy to assist. Please note that additional fees may apply.
Can I ship using my own shipping account?
Yes! Simply let your sales representative know and they will request the necessary information.
Payment
What payment options are available to me?
We accept all major credit cards, checks, or ACH payments. Net 30 terms may be available, subject to account approval.
When do you charge me?
We require prepayment to begin production. Your payment ensures that we can start crafting or printing your products promptly and accurately.